by Kevin Butler
- Describe your problem:
__________________________________________ - Now, describe the problem accurately:
__________________________________________ - Speculate wildly about the cause of the problem:
__________________________________________
__________________________________________ - Problem Severity:
- Minor __
- Minor __
- Minor __
- Trivial __
- Nature of the problem:
- Locked Up __
- Frozen __
- Hung __
- Strange Smell __
- Is your computer plugged in?
Yes __
No __ - Is it turned on?
Yes __
No __ - Have you tried to fix it yourself?
Yes __
No __ - Have you made it worse?
Yes __ - Have you had "a friend" who "knows all about computers" try to fix it for you?
Yes __
No __ - Did they make it even worse?
Yes __ - Have you read the manual?
Yes __
No __ - Are you sure you've read the manual?
Maybe __
No __ - Are you absolutely certain you've read the manual?
No __ - If you read the manual, do you think you understood it?
Yes __
No __ - If `Yes' then explain why can't you fix the problem yourself:
__________________________________________ - What were you doing with your computer at the time the problem occurred?
__________________________________________ - If you answered `nothing' then explain why you were logged in:
__________________________________________ - Are you sure you aren't imagining the problem?
Yes __
No __ - Does the clock on your home VCR blink 12:00?
Yes __
What's a VCR? __ - Do you have a copy of 'PCs for Dummies'?
Yes__
No___ - Do you have any independent witnesses to the problem?
Yes __
No __ - Do you have any electronics products that DO work?
Yes __
No __ - Is there anyone else you could blame this problem on?
Yes __
No __ - Have you given the machine a good whack on the top?
Yes __
No __ - Is the machine on fire?
Yes __
Not Yet __ - Can you do something else instead of bothering me?
Yes __