Year: 2009
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Work, Love, and Play
No man is born into the world whose work is not born with him.James Russell Lowell
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Lazier than…
We have some amazingly lazy employees in the business line that I support; they give up on a task if the least little thing derails their process. For instance, they are supposed to geocode addresses with a latitude and longitude. To do this, they use a variant of Google maps that we wrote to extract…
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Vision
An intellectual says a simple thing in a hard way. An artist says a hard thing in a simple way.Charles Bukowski
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Who’s calling the help desk?
Beware the 10 most dangerous species of help desk callersDuring my years working in IT support, I have become more and more interested in the many types of people who call IT help desks. Like a biologist, I have found that having a classification system is critical in understanding the users that I help on…
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Credibility
The truth of a proposition has nothing to do with it’s credibility. And vice versa.Robert A. Heinlein
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Darwin Semifinalists
A man in Alabama died from rattlesnake bites. It seems that he and a friend were playing a game of catch, using the rattlesnake as a ball. The friend – no doubt a future Darwin Awards candidate – was hospitalized.Employees in a medium-sized warehouse in west Texas noticed the smell of a gas leak. Sensibly,…