Month: August 2008

  • Customer Service

    I thought that this picture, by Phillip Toledano, was an outstanding example of the end of customer service, idea number 2 that self-service has forever changed the way that services are delivered.It really epitomizes the fact that most self-service makes you feel like you’re standing out in the wind with no one at the other…

  • Why Parents Drink

    A father passing by his son’s bedroom was astonished to see that his bed was nicely made and everything was picked up.  Then he saw an envelope, propped up prominently on the pillow that was addressed to “Dad.”With the worst premonition he opened the envelope with trembling hands and read the letter.Dear Dad:It is with…

  • Games

    Children are the most desirable opponents at Scrabble as they are both easy to beat and fun to cheat.Fran Lebowitz

  • Good stewardship

    … The U.S. government clears forests; plants grass; builds roads, cattle guards, and fences; diverts streams; blows up beaver dams; “improves” habitats; monitors the health of livestock; excises predators, including 80,000 coyotes; and poisons, traps, or shoots more than 30,000 prairie dogs and beavers—both keystone species—each year.The result of this federal largesse, and the enclosure…

  • Ethics

    Ethics is the nuclear wast of the executive site.  It’s dangerous, it’s always there, and nobody’s sure what to do with it.Kieran Mathieson, Oakland University, IEEE Computer, July 2008

  • Courage

    Courage doesn’t always roar.  Sometimes courage is that little voice at the end of the day that says: “I’ll try again tomorrow.”Anne Hunninghake

  • Truly amazing

    I was looking up a job listing from a site I used to subscribe to which trolls the net for $100k jobs.  The reason I didn’t renew my subscription was because they don’t really act as a listing service, they just charge you for the convenience of listing all the jobs that they’ve trolled off…