100% Quality work

Last week; Tuesday, June 15, 2004; on my way home from work, I was rear-ended by some joker who booked off like a jackrabbit.  I went to a couple of body shops to see how much the repairs would be.  Today I received a letter which opened as follows:

Dear JONATHAN LORD;

Thanks so much for visiting our ABRA Auto Body & Glass location, and giving us the opportunity to present you with an estimate to repair your Unknown PASSAT GLS.  When you choose ABRA to complete you repairs, you can be assured that you will receive first-class, quality service throughout the entire repair process.

If the work is half as good as the quality of the letter, I think I shall take my business elsewhere.