The customer comes second

Finally someone in the hostpitality business who gets it.  I bet he doesn’t expect his employees to work seventy to eighty hours a week.

Meyer’s business model intentionally inverst classic capitalist priorities.  He believes that you must first meet the needs of the employees, then guests, followed by the community, suppliers and finally investors, in that order.  “If you are devoted to your staff and can promise them much more than a paycheck, something to believe in,” he says, “you will then get the best service for customers, which will in the long run provided the best return to your investors.”

Review in Time, 2 Oct 2006 by Lisa McLaughlin of the book, “Setting the Table,” by Danny Meyer